Refund and Returns Policy
Please check your order when it arrives. If you need to request a return or report a problem, contact Top Aroma Trading through our Contact Us page.
How to request a return
Please send us a written return request within 2 calendar days after receiving your order. Include your name, order number, the product concerned, and the reason for your request. For damaged or incorrect items, please include clear photographs where possible. Please wait for our instructions before sending any item back.
This two-day notice request helps us investigate and assist promptly. It does not limit or replace any rights you have under applicable consumer-protection law.
Damaged, incorrect, or missing items
Please contact us as soon as possible, ideally within 2 calendar days of delivery, and provide your order number and photographs where relevant. We will review the issue and advise you on the next steps in line with applicable law.
Faulty or defective goods
The two-day notice period does not remove your rights concerning goods that are defective, unsafe, or do not meet the standards required by law. The Consumer Protection Act provides rights in relation to qualifying defective goods, including remedies such as a refund, replacement, or repair where applicable.
Online order cancellations
For qualifying online transactions, the Electronic Communications and Transactions Act may allow you to cancel within 7 days after receiving the goods. The direct cost of returning the goods may be for your account, and legal exceptions may apply. Please contact us in writing as soon as possible if you wish to use this right.
Return shipping and refunds
Return arrangements and any return costs depend on the reason for the return and the rights that apply by law. We will confirm the return process with you before you send an item back. Where a refund is due, it will be processed in accordance with applicable law.
Contact us
To submit a return request, use the form on our Contact Us page and include your order number.